This policy explains how refunds and cancellations work for everything sold by Topman Personal Training & Rehab Studio, operated by Topman Health and Fitness (SSM 201103038375 (002017374-A)) ("we"). It does not affect any rights you have under Malaysian consumer law.
The BCX Method e-book
- If the book doesn't help you plan your first month, ask for a full refund within 14 days of purchase.
- One refund per customer. Once refunded, please delete your copy.
- If you paid but didn't receive the download, contact us and we'll send it right away.
2-Day Bootcamp Coach Workshop
- Cancel 14 or more days before the workshop: full refund.
- Cancel 7 to 13 days before: 50% refund, or a free transfer to the next date.
- Less than 7 days before, or no-show: no refund, but you may transfer once to a later date.
- If we cancel or reschedule, you choose a full refund or the new date.
Private Mentoring (in person or online)
- Paid upfront: cancel within 7 days of your first session for a refund of the unused sessions. After that, mentoring can be paused but not refunded.
- Paid monthly: stop before your next payment date and you won't be charged again. Months already started are not refunded.
Strategy Call
- Reschedule free up to 24 hours before. Later cancellations and no-shows are not refunded.
Book credit
If you bought the e-book and then join a coaching programme within 60 days, the book price is credited against the programme fee. The credit has no cash value and can't be refunded separately.
Studio rental
- Hourly bookings can be cancelled free up to 4 hours before the start time. Later cancellations use the booked hour or credit.
- Credit packs are non-refundable but can be used until their stated expiry.
- Resident passes and storage lockers are not refunded for part-months.
- Seminar bookings: full refund if cancelled 14 or more days before, 50% if 7 to 13 days before, no refund after that.
Equipment sales
- Equipment is clearance stock, sold as seen. Please inspect items when you collect them.
- If an item is faulty or not as described, tell us within 7 days of collection or delivery for a replacement or refund.
- Change-of-mind returns are not accepted. Delivery fees are not refunded unless the item was faulty.
How to request a refund
WhatsApp 01159697803 or email topmanhealth@gmail.com with your name, what you bought and your receipt. Approved refunds are paid back to your original payment method, or by bank transfer, within 14 days.